Returns and Refunds | Devi Mother Divine Mantras

Returns and Refund Policy

At Devi Mother Divine Matras, we aim to ensure your satisfaction with every purchase. Our Return Policy outlines the conditions under which returns are accepted and the steps to process them.

Return Policy

Eligibility:

Returns are accepted for defective, damaged, or incorrect items received, or if you just changed your mind.
Items must be unused, in their original packaging, and in the same condition as received.
Non-returnable items include personalized products, hygiene items, or items marked as final sale.

Time Limit:

Returns must be initiated within 30 days of delivery.
Items received after this period will not be eligible for a refund or exchange.

Return Shipping:

For defective or incorrect items, Cool-Trinkets.com will cover return shipping costs.
For other returns, the customer is responsible for return shipping fees.

Refunds:

Refunds will be issued to the original payment method within 5-10 business days of receiving the returned item.
Shipping fees and expedited shipping costs are non-refundable.

Exchanges:

Exchanges are subject to availability. If an item is unavailable, a refund will be issued.

Return Procedure

Initiate a Return:

Contact us within 30 days of delivery to request a return.
Provide your order number, reason for return, and photos of the item (if applicable).

Receive Return Authorization:

Our team will review your request and issue a Return Merchandise Authorization (RMA) number within 48 hours, and the return address.
Do not ship items back without an RMA number, as they may not be processed.

Ship the Item:

Package the item securely, including the RMA number and original packing slip.
Ship to the address provided in the RMA email using a trackable courier.

Inspection and Refund:

Once received, we will inspect the item to confirm eligibility.
Approved refunds will be processed within 5-10 business days.
You will be notified via email of the refund status.

For questions about returns, contact customer support through our website’s Contact Form.